![]() The popup messages just started recently - I first noticed them about a month ago, maybe a little longer. When will Support release the next version which has no popup messages? There is a consistent theme here, but apparently the fix is to contact Technical Support, but that is a chicken vs egg scenario. I see in a different thread that there could be a whitelisting issue:Īnother thread refers to the inability to receive Support emails: I am yet to receive any emails from Support, not a single message! I have checked my Gmail setup and there are no blocks on Webroot emails which means that the issues are at the Webroot/OpenText end. ![]() However my Gmail account (also the same one registered to the Keycode) successfully receives messages when someone posts a response in a Webroot Community thread. Something is blocking emails from Webroot Support and there is nothing in the Spam/Junk Mail folder. Thanks for posting about like there is a problem receiving emails from Webroot Support, especially as reporting similar problems. I’ve had the same email address for years. Is the popup fiasco is solved, will it stop now? Since a banner is not a popup, I’m hoping you’re going to say yes, the popup will stop now. I see the email supposedly sent to me after 10 days reads “a banner will continue to occur off and on throughout the year” and “cannot be turned off for single users.” I hope they don’t mean that popup is going to continue.
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